Privacy Policy
Overview
This Privacy Policy explains how Mtejasmart Insurance Agency may collect, use and protect information submitted through this website, email, phone, WhatsApp or other communication channels.
Information we may collect
- Contact details such as name, phone number, email address and preferred contact method.
- Insurance request details such as product interest, customer type, vehicle or business information, family cover needs or claims support requests.
- Website interaction information such as pages viewed and basic device or browser information where analytics are enabled.
How we use information
We use submitted information to respond to enquiries, assess insurance needs, request quotes from licensed insurers or approved partners, support policy placement, assist with renewals and coordinate claims support.
Where website enquiries go
Requests sent through the forms on this website are delivered by email to our enquiries mailbox, insurance@invictusafrica.io, where they are handled by our advisors.
Sharing of information
Where necessary, we may share relevant information with licensed insurers, approved premium financing partners, claims service providers, professional advisers or regulators, only where reasonably required for the insurance service requested.
Security and retention
We take reasonable steps to protect personal information and retain it only for as long as needed for service delivery, regulatory, legal, accounting or legitimate business purposes.
Contact
For privacy questions, email insurance@invictusafrica.io. See also our Data Privacy Notice.